Reviews Pilot

More reviews, a reply to every one, without eating your evenings

The pilot requests reviews from your happy customers and drafts a reply to every review you receive, on Google, Yelp, TripAdvisor, Trustpilot and the platforms specific to your industry. You approve, it sends.

Describe what I need ›Contact sales ›
ReviewsAll channels · this month
94%reviews replied to within 24h
New reviews47
Average rating4.7/5
Requests sent120
Extractions in the catalog
41+
Active Pilots
7

Built by the BrandWitness team. We've been scraping for our own needs since 2022. About us

How it works

The pilot requests and replies, you approve

Automated review requests, replies drafted within 24h, tone that matches your brand.

01Every week

Your happy customers get asked

  • ·List of customers to reach out to identified automatically
  • ·Personalised review request message
  • ·Direct link to the right platform
02Within 24h

Every new review gets a reply ready to go

  • ·Positive and negative reviews handled differently
  • ·Tone and wording matched to your brand
  • ·Reply approved by you before publishing
03Ongoing

Every review lands in one place

  • ·Google, Yelp, TripAdvisor, Trustpilot and more
  • ·Full history, search and filters
  • ·Export available any time
04Monthly

Progress tracked review after review

  • ·Review count and average rating tracked
  • ·Response rate and average delay measured
  • ·Full monthly report
Pricing simulator

Estimate your monthly cost

100 reviews handled per month

Indicative estimate, final pricing confirmed with the team based on your setup.

Estimated monthly cost
$139/month
Contact sales ›
Frequently asked questions

Everything about the Reviews Pilot

How does the pilot know who to ask for a review?

You point it to the source (CRM, order list, CSV export...), the pilot identifies eligible customers and sends the request at the right time.

Are replies published automatically?

By default no: every reply is drafted and you approve it before publishing. An automatic mode exists for positive reviews if you want it.

What's the difference with the Reputation Pilot?

The Reviews Pilot acts: it requests reviews and replies to the ones you receive. The Reputation Pilot monitors and analyses your overall online image, reviews included. The two combine well.

Which platforms can I reply to reviews on?

Google, Yelp, TripAdvisor, Trustpilot, and the platforms specific to your industry (G2, Capterra, BBB...). The list adapts to your business.

What happens if I get a very negative review?

It's surfaced as a priority with a suggested reply within 24h, so you can react fast.